FAQ

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Getting Started

 
Wheelchair
Is my parent a good candidate for Northville Senior Living?

Northville Senior Living is designed for seniors who can no longer live on
their own at home, yet don't need 24-hour, complex medical supervision.
  
Are there extra charges for any of the services?

Monthly rent includes all services. 
 
Are residents required to purchase renter's insurance?

Renter's insurance is optional, but is not required.

Are there any government, private, or corporate programs
available to help cover the cost of services to the resident?

Typically, no. Costs are normally covered  privately by the
residents and their families.
 

Security

 
How secure is Northville Senior Living?

Very secure. The facility is completely keyed with alarmed doors.

Do residents have their own lockable doors?

No. This is by design, to ensure staff can access residents in case of an emergency.

Is a 24-hour emergency response system accessible from the unit?

The EMS system is accessible by staff only. In case of an emergency residents can reach out to staff.
 

Private Rooms

 
Will meals be served in the private rooms?

Meals are served in the common dining room.

Are the private rooms furnished?

The private rooms are not furnished as we find most residents prefer to furnish with their
own belongings.

Is cable TV and phone service available in each private room?

Flat screen TVs with cable are provided in the common sun room areas but not in the
private rooms. Phone service is provided in the common areas as well but not in
the private rooms.

Is each room thermostat equipped to allow individual control for heating or cooling?

Thermostats control three zones with individual furnaces.
 

Medication

 
Does NSL have specific policies regarding storage of medication, assistance
with medications, training and supervision of staff, and record keeping?

Yes, we have policies in place governing medication delivery, storage and dispersal.
The pharmacy delivers medication on a periodic basis. Our staff disenses medication
into monitoring cups on a weekly basis. Medication is then provided to residents to
be taken on a daily basis. This entire process is monitored closely by our staff.

Is self-administration of medication allowed?

No. This is to protect the resident's best interest.

 

Special Services

 
Walker
Is staff available to assist residents who experience 
memory, orientation, or judgment losses?

Yes. Many of our residents have some form of dementia.
Our staff is trained to deal with memory, orientation 
and judgment loss.
 
Is there a staff person to coordinate home health 
care visits from a nurse, physical therapist, occupational 
therapist, etc. if needed?

Yes. The managing staff coordinates periodic visits from 
visiting medical staff to include physicians, nurses, therapists, 
nutritionists, etc.
 

Miscellaneous Questions

 
May I bring my own vehicle?

Although most residents do not require a vehicle, we have indoor parking available to both
residents and their visitors.

When is staff available?

Staff is available all hours of the day and night (24/7). The number of caretakers vary based on the
time of day.

Does Northville Senior Living offer an exercise program?

Yes. The residents can take advantage of the fitness equipment available in the same building at
Northville Physical Therapy.

Is there an official process to address resident complaints?

Yes. The manager on-site receives, logs and addresses resident complaints.

As the resident's needs change, how is the decision made whether he or she will be able
to continue living in the assisted living community?

The managing staff monitors the conditions of each resident on a continuous basis. Based on
the results of this monitoring, decisions are made in consultation with the resident and the
resident's family.

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